HOW CAN WE HELP
Frequently Asked Center
Before reaching out to us please check the below list of most frequently asked questions, this will give us more time to answer specifics and it saved you time waiting for our reply. If you did not find the answer of your questions. You can share us your questions via contact us. Our experts will answer your questions and requests all the days of a week and daily.
In order to register the order you should enroll in the site, then through your account register a new ticket. Our experts will answer your requests soon. This response will be notified to you via your email and your user panel.
After registering your order, our experts check out and after confirming the order, they will inform you via the ticket that you opened while you were registering your order.
Order confirmation can be done only via relevant experts and based on the type of your project and in the case of accepting our capable staff. If our experts don’t declare readiness to implement the project, your project will remain on hold. After 48 hours if our experts do not declare readiness for implementing your project, it will be launched. And you will receive the result via ticket.
The process of project implementation is systematic and includes these steps;
- Order registration
- Expert checking
- Set a capable manager
- Do the project
- Evaluate project by evaluation team
- Delivery the project
- Support
After confirming your order from registering unit experts, a link will be sent to you via ticket. You will see it after login in to your account. You can check your project details from the first to the end of via this link.
These details are include;
The date of receiving and finishing project
The cost of ordering and how to pay that
Names of experts and managers in your project
Steps of project implementation
The condition and the level of your project development
Abilities and advantages of project manager
In addition to the above you will be able to share the condition of your project with others and inform them the process of your project implementation
When should you pay the project cost?
The project cost should be paid via the order link after approved of the order registration and follow up experts.
It is noticeable that the date of completion project will be showed in the page of project details. And if you have delay in paying the cost of project, the delay time will be added to the completion project time.
The manager is in the charge of delivering project suitable to determined time and if he didn’t , in addition to inserting the negative points , for every 24 hours delay, we will return you 5% of the main cost .the amount of fine will increase exponentially.
No, these data will be sent only in the case of paying separate cost that includes 50% of main order cost. Otherwise, all data will be sent in a typical format.
The user order is completely safe, it never be available to the public
The free supporting duration of an order is maximum a week. Then user should pay the related cost. This cost includes 5% of main order.
Supporting is just includes editing and possible correction
If the user has the request of providing new map, he should pay separately
Contact with project managers is only possible via sending ticket to supporting units. So to make communication with your project manager just register ticket.
Project progressing includes 5 stages
Checking by experts: this review will be done after registering ticket. Our experts will check your sent ticket if the subject is within our scope of activity, your project will enter to the implementation level.
A capable manager determination suitable to subject project: our experts will choose the best performer team considering your subject to do your project with high accuracy paying costs via costumer in the case of doing project: after first and second level, the costumer should pay all the project costs.
Acting project: after paying cost our manager depends on the considered time will implement your project
Evaluating project via evaluator team: after doing project via managers, we do not deliver the project directly. We should evaluate the project. This subject will help to have the best output.
Manager based on the different cooperation and suitable to their abilities will receive different points that show the ability of every performer team.